At 35 ph, we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, and the steps we take to keep it safe — so you can play with confidence on our Philippines platform.
Last updated: 2025. Applies to all players accessing 35 ph from the Philippines.
When you register on 35 ph, we collect your name, date of birth, email address, and contact details. This information is required to create and manage your account, verify your identity, and comply with regulatory requirements applicable in the Philippines. We only collect what is necessary to operate your account safely and fairly. Your date of birth is used to confirm that you meet the minimum age requirement of 21 years old. All registration data is stored securely and is never shared with unauthorised third parties.
We record details of all deposits, withdrawals, and gameplay activity associated with your account. This transaction data is used to process payments accurately, resolve disputes, and meet our obligations under applicable financial regulations in the Philippines. Payment method details are handled through secure channels and are not stored in full on our servers. Transaction records are retained for the period required by law and our internal compliance policies. If you have questions about a specific transaction, our support team can assist you.
We automatically collect certain technical information when you access 35 ph, including your device type, operating system, browser version, IP address, and pages visited. This data helps us optimise the platform for mobile users acrossthe Philippines and diagnose any technical issues that may affect your experience. Usage data is analysed in aggregate to understand how players navigate the platform and where improvements can be made. We do not use device data to identify you personally beyond what is necessary for security and fraud prevention purposes. This information is retained only for as long as it is needed for the purposes described in this policy.
When you contact our support team, we retain records of those communications including the content of your messages and any information you provide to help resolve your query. These records allow us to track the progress of your request, maintain consistency in our responses, and improve the quality of our customer service over time. Support records are accessible only to authorised staff members who need them to assist you. We do not use support communications for marketing purposes without your explicit consent. Records are kept for a reasonable period after your query is resolved in case follow-up is needed.
We use your personal data only for the purposes described below. We do not sell your data to third parties.
Your personal information is used to create and maintain your 35 ph account, process your deposits and withdrawals in Philippine pesos, and deliver the gaming experience you expect from our platform. We use your data to verify your identity before releasing withdrawals and to ensure that only you can access your account. Account management activities include sending you important notices about your account status, security alerts, and updates to our policies. We may also use your information to personalise your experience on the platform, such as displaying content relevant to your activity. All of these uses are necessary for the proper functioning of the service we provide to players in the Philippines.
We use your data to monitor for suspicious activity, detect and prevent fraud, and protect the integrity of the platform for all players. Identity verification checks are carried out to comply with applicable regulations in the Philippines and to prevent underage gambling, money laundering, and other prohibited activities. Where required by law or by a regulatory authority, we may be obliged to disclose certain information about your account and transactions. We take these obligations seriously and will always act in accordance with applicable legal requirements. Our compliance processes are designed to be as unobtrusive as possible while still meeting the standards required of a responsible gaming operator.
With your consent, we may use your contact details to send you information about promotions, bonuses, and platform updates that may be of interest to you. You can opt out of marketing communications at any time by updating your preferences in your account settings or by contacting our support team. Opting out of marketing will not affect your ability to receive essential account-related communications such as transaction confirmations and security alerts. We do not share your contact details with third-party marketers. All promotional communications from 35 ph will clearly identify us as the sender and will include an option to unsubscribe.
As a player on 35 ph, you have clear rights over your personal data. Here is what you can expect from us.
You can request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe and provide your data in a clear, readable format. Contact our support team to submit a data access request.
If any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic account details directly through your account settings, or contact support for assistance with more complex corrections. We will act on correction requests promptly.
In certain circumstances, you may request that we delete your personal data. Please note that some data must be retained to comply with legal and regulatory obligations, even after your account is closed. We will explain clearly what data can and cannot be deleted when you make a request.
35 ph implements appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our platform uses industry-standard encryption for data in transit and at rest, and access to personal data is restricted to authorised personnel who require it to perform their duties. We regularly review our security practices to ensure they remain effective against evolving threats. In the event of a data breach that is likely to affect your rights, we will notify you and the relevant authorities in accordance with applicable law. If you have concerns about the security of your account, please contact our support team immediately or visit our FAQ page for guidance.
If you have any questions about this Privacy Policy or how 35 ph handles your personal data, our support team is ready to help. You can also visit our FAQ page for quick answers.